This afternoon, I travelled to Heanor, Derbyshire, on Trentbarton's Rapid One route to visit the company's headquaters there; however, it was not merely a social call. No, I was there to attend a focus group for how Trentbarton can incentivise more younger people into using their buses.
I wasn't quite sure what to expect when I attended but the meeting was set out as a chat situated upon comfortable furniture, with a tin of Fox's biscuits on the coffee table; in addition to the two ladies running the group, there were two customers like me who were also in attendance. It was mostly a Q&A session about the services, such as friendliness of the drivers and state of the buses, as well as about fares and methods of pay, such as the MANGO cards.
Overall, I thought it was an enjoyable session. It was a relaxed setting and the ladies who ran the meeting were highly pleasant. Given the amount of times I've travelled on Trentbarton buses, going to their headquarters was something of an honour.
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