The replacement

When my computer was having its "issues" two weeks ago, another device went haywire at the time: Dad's phone.

One evening, his phone inexplicably failed on him. When Dad turned it on, it flashed its usual introduction screen; however, when it arrived at the lock screen the display went black, only showing the time. He attempted rebooting the phone and removing its battery but they had no effect. Some research into the problem suggested that he contact his provider for help.

Dad contacted his phone provider over a week ago; they asked him to send it to them to evaluate whether it needed repairing or replacing. He did just that and we did not hear anything more from them, which was to be expected. Then, just this morning, the mailman delivered a package. This packaged contained a replacement phone, as the previous one was irreparable.

Dad and I spent an hour this morning setting his new phone up with the same settings as the one he had before. They're both the same model, of course, so we didn't have to learn how to use a different phone.

I'm glad that Dad was able to replace his phone and receive the replacement in a timely manner. It's a shame that the old one had a defect that caused it to fail, inconveniencing Dad in the process; this new device should be okay.